What drinks and food do you serve?

Specialty coffee including hand-brewed beans, espresso-based drinks, matcha lattes, and house-made cakes and pastries. No hot meals like noodles or rice; drinks and desserts only.

Can I work here for long stretches?

Yes. Two floors, high ceilings, natural lighting, and many plug points throughout. Calm atmosphere and good music support working.

What if I'm lactose intolerant or prefer non-dairy milk?

They use oat milk by default in drinks, but staff can switch to regular milk on request if you prefer.

Mad Coffee • IOI Rio • Puchong

4.6(361) 83 composite score See reviews on Google ✓ Verified

Specialty CoffeePet-Friendly CafesBrunch & Breakfast CafesAesthetic / Instagrammable CafesDessert & Bakery CafesStudy / Work-Friendly Cafes

Services: Specialty Coffee, Pet-Friendly Cafes, Brunch & Breakfast Cafes
Reviews: 361

What recent reviews say

Most visitors return for the coffee, matcha drinks, and cakes, especially the chiffon varieties. The two-floor space has high ceilings, natural light, and plenty of charging points, making it a reliable spot to work or relax with friends. However, a small number of recent experiences soured when customers arrived near closing time (7 pm); staff reluctance to serve was expressed through visible frustration rather than courtesy, leaving guests feeling rushed or unwelcome despite the quality of what they ordered. Service consistency has room to improve, though many praise how staff answer questions about coffee and explain drink preparation thoughtfully.

Recent shift: Recent closing-time service lapses (last two months) contrast with the consistent five-star praise for drinks and atmosphere from earlier reviews, suggesting a potential operational strain or staff morale issue near end of day.

Praised for

excellent hand-brewed and specialty coffee
standout cakes and pastries, especially chiffon
spacious, well-lit, work-friendly environment
friendly staff guidance and thoughtful service

Watch-outs

closing-time pressure and unwelcoming staff behavior
inconsistent service quality and staff attitudes
some drinks overpriced relative to quality

cozy-ambiancefriendly-staffinstagrammable-decorgood-valueoverpriced

Best for: Working professionals and friend groups seeking specialty coffee and desserts in a light-filled, quiet setting.

Think twice if: You plan to arrive close to 7 pm closing time; staff have shown reluctance and frustration when serving near end of service.

Strengths

hand-brewed and specialty coffee including matcha lattes
house-made cakes with standout chiffon varieties
two-floor space with high ceilings and abundant natural light and charging points

Worth knowing

Hand-brewed coffee beans medium to dark roast at RM 25
Chiffon cakes repeatedly praised in reviews
Matcha latte and gula melaka matcha highlighted
Two-floor layout with plug points on both levels
Uses oat milk as standard; staff can switch to regular milk
Closing time strictly 7 pm

What reviews say by service

Specialty Coffee: Hand-brewed and espresso-based drinks praised for balance and quality, though one reviewer found premium options overpriced relative to alternatives.
Dessert & Bakery Cafes: Chiffon cakes, cheesecake, and matcha cream cake consistently highlighted as creamy, fluffy, and worth ordering.
Study / Work-Friendly Cafes: Spacious two-floor layout with natural light, charging points, and calm atmosphere makes it reliable for working; drinks and desserts only (no hot meals).
Aesthetic / Instagrammable Cafes: Industrial-chic decor, high ceilings, and visually appealing plated desserts draw photos; one reviewer began writing a positive review after the first sip.

How it compares

Rated 4.6 against a 4.4 average across the 95 specialty coffee businesses listed here.
Has more Google reviews than 49% of the businesses in this directory.

How we scored this

How We Rank

Star rating 73

Review volume 100

Review recency 100

Review sentiment 64

Profile completeness 100

Verification 30

Common questions

What drinks and food do you serve?: Specialty coffee including hand-brewed beans, espresso-based drinks, matcha lattes, and house-made cakes and pastries. No hot meals like noodles or rice; drinks and desserts only.
Can I work here for long stretches?: Yes. Two floors, high ceilings, natural lighting, and many plug points throughout. Calm atmosphere and good music support working.
What if I'm lactose intolerant or prefer non-dairy milk?: They use oat milk by default in drinks, but staff can switch to regular milk on request if you prefer.

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4.6(443)✓ VerifiedPublishes prices

Strong coffee and brunch draw regulars, but service delivery is uneven. Peak-hour waits, seating shuffles, and front-of-house friction undercut a genuinely good kitchen and specialty bean offering. Best visited early on quiet mornings. Staff interactions range from warm and helpful to curt and dismissive. The 90-minute limit and reserved parking frustrate larger groups; smaller, weekday visits tend to land smoother. Food impresses more often than not, though prices sit high for portion sizes.

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3.9(193)

Diners consistently praise the authentic Taiwanese flavours and generous portions, with staff known for attentiveness and genuine care. Service bottlenecks during lunch and dinner rushes frustrate some guests, and a few report uncomfortably long waits despite arriving at quieter hours. The menu spans noodle dishes, pork chops, and clay pot specials. Regulars return for the twice-pilled pork and oyster noodles. One reviewer appreciated the free one-hour parking. Air-conditioning adjustments for customer comfort occasionally sparked misunderstandings with other patrons.

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