This branch splits between loyal regulars who praise its spacious layout, drive-through, and work-friendly atmosphere, and frustrated customers hit by slow service, order mishaps, and staff who come across as dismissive. A solid coffee stop when everything runs smoothly, but peak hours expose gaps in training and operational efficiency.
Recent shift: Service complaints have been consistent over recent weeks with multiple reports of slow service, staff rudeness, and order mix-ups. No improvement trend visible in the data.
Most visits deliver quick, welcoming service in a clean environment with well-made coffee drinks like the double chocolate chip frappé and coconut latte. Service quality is uneven: some staff are attentive, others dismiss customers outright, leaving a few negative experiences among many positive ones.
Diners consistently praise the authentic Taiwanese flavours and generous portions, with staff known for attentiveness and genuine care. Service bottlenecks during lunch and dinner rushes frustrate some guests, and a few report uncomfortably long waits despite arriving at quieter hours. The menu spans noodle dishes, pork chops, and clay pot specials. Regulars return for the twice-pilled pork and oyster noodles. One reviewer appreciated the free one-hour parking. Air-conditioning adjustments for customer comfort occasionally sparked misunderstandings with other patrons.
Ann Cafe draws crowds for its specialty teas and Mala Xiang Guo, with fans praising the passionfruit fruit tea and jasmine milk tea. However, order errors plague the experience: staff repeatedly forget pearls, miss sugar requests, and add items explicitly declined, even after confirming at payment. Pricing complaints and overcharging have also surfaced.
Last updated 2026-07-04